On July 14, 2011, I did a return NO receipt. The original purchase consisted of 4-5 purchases and I couldn't find the receipt.
I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal.
The refund consisted of 32 items and the refund amount equaled $234.26.
I was told by the manager that due to the amount of the refund, that they couldn't give me cash or a store credit in house and that it would have to come from corporate.
In addition, the return receipt states, "your patronage is appreciated. however, due to the nature of this transaction, we are unable to issue payment from this store. we will issue a refund check in the appropriate amount within 2 weeks".
It is now the end of August and I still do not have my refund. I have called corporate SEVEN times. Emailed twice and no response.
Let me tell you one thing right now "JoAnn's corporate" you have never met a customer quite like me. I WILL get my refund.
I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit.
129276b
I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal.
The refund consisted of 32 items and the refund amount equaled $234.26.
I was told by the manager that due to the amount of the refund, that they couldn't give me cash or a store credit in house and that it would have to come from corporate.
In addition, the return receipt states, "your patronage is appreciated. however, due to the nature of this transaction, we are unable to issue payment from this store. we will issue a refund check in the appropriate amount within 2 weeks".
It is now the end of August and I still do not have my refund. I have called corporate SEVEN times. Emailed twice and no response.
Let me tell you one thing right now "JoAnn's corporate" you have never met a customer quite like me. I WILL get my refund.
I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit.
129276b
 Comments (3) |
| 1. Written by Jenn on January 19, 2012 from dallas, texas, US KC, you are out of your mind. Losing receipts HAPPENS; furthermore they TOOK the merchandise back. Tell me how that is an ethical practice. You have no clue what you are even talking about and should maybe stick with topics you know about. Furthermore, JoAnn's LOST in small claims and had to pay every single penny. Their practices are so unethical the district attorney is involved. Again, you have no clue what you are talking about by blaming me, so you have no merit. |
| 2. Written by Kc on January 19, 2012 from dallas, texas, US Returning items without a receipt is no excuse. Especially that large amount of refund. You have no one but yourself, not the store, for the frustration. |
| 3. Written by Jenn on September 27, 2011 from dallas, texas, US just an update.... JoAnn's has denied any responsibility for keeping my money AND the product. THey have officially been served with a small claims suit. THey have *** with the WRONG customer this time. |
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