Shipped a Dritz Dressmakers Form back to Joann Crafts on Jan 3, 2008". Ordered an even exchange item-different size only on the form provided/. I have neither received the exchange order nor a refund on our credit card for the original order?. Cust Care 800# has been busy for 3 weeks;. I have stayed on line for as long as 30 minutes waiting for a live person?. I sent two Emails which ahve been been acknowledged but no one has contacted us as the email said they would!. Since the original order was done on-line, we do not have a sales person or store to complain to/. I simply want to talk to someone to get this straightened out,. I really want my Dress form but am not sure I should deal with these people again. 12928a0
 Comments (3) |
| 1. Written by Laura on April 7, 2008 from buffalo, new york, US Did you order this from the website? or from a store? if you ordered it from the store guest service can refund you but if you ordered it online you might be s.o.l. because corporate joanns sucks and they are mean and dont recycle all of that cardboard.  |
| 2. Written by Munchichic on February 21, 2008 from virginia beach, virginia, US One option you ALWAYS have is to write a complaint to the Better Business Bureau (www.bbb.org). While they don't actually take sides or force the company to comply, they do take all complaints seriously and keep a log of them against the company and also record the company's action (or lack thereof) in response to said complaint for everyone to view. Therefore, it's in the company's best interest to review the complaint and take some sort of action. Your credit card company should also have some sort of policy regarding ordered merchandise not received and should be able to help you dispute the charge or get a refund from the company. I would call the number on the back of your credit card for assistance with that route. Since you've already tried to contact the company (who acknowledges your contact) but they refuse to respond, this only helps justify your claim. I wish you the best of luck! |
| 3. Written by jenny on February 21, 2008 from chicago, illinois, US Has anyone found an online pharmacy that will not rip you off? I was just ordering from USMEDS and noticed it is connected to Frontier. Can anyone give me some advice on a good online pharmacy? Please e-mail me @ |
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| Comments on Order not received,No refund credited | |
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